How can we help?
Primary support channel
Email Noorling
Send a short description of the issue to help@noorling.com. We will use your message to investigate and respond to the request, protect the service, and meet legal obligations. We minimize what we retain as described in the Privacy Policy.
Open emailWhat we can help with
- Sign-in trouble with Apple or a six-digit email code.
- Family access, co-parent invitations, or account switching.
- Stories, missions, check-ins, offline access, or app crashes.
- Subscription billing, plan access, cancellation, or Restore Purchases.
- Data export, privacy questions, or account deletion.
- Serious content, safety, or source-attribution concerns.
What to include
To help us investigate efficiently, include:
- the email address used for your Noorling account;
- your device model and iOS version;
- the Noorling build number, if visible;
- a short description of what you expected and what happened;
- the approximate date and time of the problem.
Please do not send passwords, six-digit sign-in codes, payment-card numbers, Apple credentials, or API keys. Avoid sending child names, family notes, or photos unless they are genuinely necessary to understand the issue. We may ask for a safer, more specific detail after reviewing the initial report.
Privacy and account requests
Use one of these subject lines so the request can be handled correctly:
- “Noorling privacy request”
- “Noorling data export request”
- “Noorling account deletion request”
Noorling also provides in-app export and deletion controls. We may need to verify account ownership before acting on an email request.
Subscriptions and refunds
Subscriptions are billed by Apple. You can manage or cancel a subscription through your Apple Account settings and use Restore Purchases inside Noorling. Apple controls App Store refunds; Noorling can help investigate an entitlement or restore problem but cannot access complete payment-card information.
Beta boundaries
Noorling is in a bounded external-family beta. Access and capacity may be limited while we improve the service. The beta is not a medical, mental-health, crisis, legal, or religious-law service. If someone is in immediate danger, contact the appropriate local emergency or qualified professional service rather than waiting for Noorling support.
Legal and privacy information
Read the Privacy Policy and Terms of Use for information about family data, generated features, subscriptions, deletion, and the service's parent-facing scope.